Business Managed IT Support

Outsource your internal IT department to Grove Technology Solutions

Support services ensuring your business benefits from a reliable and secure infrastructure.

Grove Technology Solutions know how important technology is to the success of any business, however with the increasing complexity of even the smallest businesses technology, it is becoming more and more difficult to support internally.

Our simple IT Managed Support plan allow you to outsource all your internal IT support for a small monthly fee, so no matter what the problem we are there to help.

Benefits of moving to a managed support service with Grove Technology.

Fixed Costs

When entering into a managed support contract you can be assured that there is no hidden costs in the resolution of your issues.

 

Contract Flexibility

When entering into a managed support contract you can be assured that there is no hidden costs in the resolution of your issues.

 

Your IT resourcing responsibilities outsourced

Everyone can again focus on making your business a success rather than worrying about the IT issues and requirements.

 

Simplify your IT support

Unlimited remote support, Unlimited support calls, local IT business, onsite technicians available.

 

Proactive IT Support

With every Grove Technology managed support service comes our leading edge remote monitoring and maintenance agent installed on every device, this enables us to detect hardware issues before they occur an keep your systems unto date, patched and running at their best, all behind the scenes without impacting your day to day duties.

Moving from a Reactive to Proactive support service.

Many businesses today continue to use the reactive model and handle IT issues as they arise. Below is a comparison of the reactive vs. proactive approach. It’s easy to see the benefits of becoming proactive!

Reactive IT Service Model

 

  • An IT issue is detected.

  • You contact your IT solution provider.

  • Once you reach your IT provider, you describe the issue as you understand it.

  • If the issue cannot be resolved via email or phone, your IT provider will need to travel to your location.

  • Once at your location, the issue is properly diagnosed.

  • The issue is resolved.

Proactive IT Service Model.

 

  • Our device management tool conducts oversight of your network and IT assets 24/7.

  • The management tool automatically raises a support ticket advising Grove Technology to a potential issue or an issue about to occur.

  • A centralised dashboard allows for remote diagnosis and remediation of the issue by the appropriate technician—without disruption to your business flow!