Education Managed Support

Providing a technology infrastructure to help your school grow, develop and enhance the teaching experience.

Grove Technology Solutions is constantly looking at the latest developments in IT for schools to ensure that our knowledge is current and forward thinking to insure that every school and academy invests wisely in the most suitable solutions the education environment.

We developed our schools managed support service to provide ICT support with a difference. We work as your IT partner, keeping your systems working well, so you can concentrate on teaching and learning.

We create an environment to help your school grow, develop and enhance the teaching experience.

Support Offerings

Education Support available from Grove Technology Solutions.

Onsite Technician Support

DBS cleared, named technician(s) will attend your school or academy to carry out essential infrastructure maintenance

Remote Support Desk

A support helpdesk system is available to customers between visits, this enables you to receive help as required and have the piece of mind that Grove Technology Solutions is always on hand to help

Consultancy and Planning

An experienced consultant will visit your school or academy on a regular basis to discuss future planning, government requirements, IT development and ensuring that the IT infrastructure is able to manage the curriculum requirements for the academic year(s).

Monitored and Remote Support

Using our remote monitoring and maintenance platform we are able to offer the same level of support to schools and academies that do not want to have specific ICT technician on site days.

Onsite Technician Support

DBS cleared, named technician(s) will attend your school or academy to carry out essential infrastructure maintenance, resolve general IT related issues for both admin and curriculum users, perform system and software upgrades. The engineer will cover a number of areas including –

  • Hardware Repairs – Determine route of failure and put remedy steps into action

  • Software Deployment – Install on mass software required across the school or

  • MIS Upgrades (SIMS, Facility)

  • Anti-Virus and Malware Management

  • Projector & Interactive White Board Maintenance

By using the online support management system, the technician is able to check the required jobs before attending site, this enables the technician to prepare and be certain that they have all possible required parts and tools required, thus ensuring your school or academy gets the maximum support from each visit.

Remote Support Desk

A support helpdesk system is available to customers between visits, this enables you to receive help as required and have the piece of mind that Grove Technology Solutions is always on hand to help.

The support desk team is able to assist with a wide variety of enquiries ranging from resetting a password, general advice, consumable procurement and even installing certain types of software. If the issue is an emergency or if it is required to be resolved before the next scheduled visit, the support desk can initiate an adhoc technician visit to resolve the issues.

Every support issue or enquiry is documented in our online support system, so whether it is an onsite technician or remote support consultant, you can be sure that they have all the information they need to give you the best service.

Consultancy and Planning

An experienced consultant will visit your school or academy on a regular basis to discuss future planning, government requirements, IT development and ensuring that the IT infrastructure is able to manage the curriculum requirements for the academic year(s)

The consultant can also assist with IT policies, training, ICT Lessons advice and project management of IT related work including new buildings, 3rd party integration and migrations.

Grove Technology Solutions’s team of technicians and consultants are well qualified to keep the school up to date with developments and recommend necessary updates to keep the IT infrastructure reliable, fully operational and crucial suitable for the students and staff.

Monitored and Remote Support

Using our remote monitoring and maintenance platform we are able to offer the same level of support to schools and academies that do not want to have specific ICT technician on site days.

Using this service, we are able to manage the health, security and updating of your ICT estate across your school or academy, and where required deploy a technician to site to respond to issues which are not resolved by the platform or require human intervention.